Frequently Asked Questions
Q Are you a factory or trading company?
Yes, we are a professional manufacturing factory.
Q Where is your factory located and how can I visit?
Our main factory is located in China. You can fly to the international airport directly, and we can arrange to pick you up there. We warmly welcome all clients to visit us.
Q What makes you different from others?
- Excellent Service: We promise to reply with a price quotation within 24 hours.
- Quick Delivery: For normal orders, we deliver within 15 days, adhering strictly to the formal contract.
- Special Export Design: We use plastic clips on the beams for surface protection and wrap uprights with transparent plastic film to prevent transit damage.
- Warranty: High standards in design and manufacturing allow us to provide a 10-year warranty for regular use.
Q What is the delivery time?
This depends on the product. Typically, standard products are delivered within 20 days. The delivery time for custom products is based on the tooling setup timeline.
Q What is the term of payment?
We support T/T, L/C, and Western Union payment methods.
Q May I know the status of my order?
Yes. We will send you regular updates and photos at different production stages of your order so you can keep track of the progress.
Q Are samples available?
Yes, we can send sections of samples for your reference via express delivery.