FAQ
Q
Are you a factory or trading company?
Yes, we are a manufacturer.
Q
What makes you different from others?
- Excellent Service: We promise to reply with a quote within 24 hours - sometimes even within a minute.
- Quick Delivery: For normal orders, we promise to deliver within 15 days, ensuring the delivery schedule complies with the contract.
- Special Export Design: We pay close attention to packaging details. Protective plastic clips are used on the beams, and uprights are fully wrapped in transparent plastic film to prevent damage during transport.
- Warranty: High standards in both design and manufacturing allow us to provide a 10-year warranty for standard regular usage.
Q
What is the delivery time?
This depends on the product. Typically, standard products are delivered within 20 days. The delivery time for custom products is based on the setup time required for the tooling.
Q
What is the term of payment?
We support T/T, L/C, and Western Union.
Q
May I know the status of my order?
Yes. We will keep you updated by sending information and photos at different production stages of your order so that you can trace the progress in real time.
Q
Are samples available?
Yes, we can send sections of samples for your reference via express.