Frequently Asked Questions
Q:
Are you a factory or trading company?
Yes, We are a manufactory.
Q:
What makes you different from others?
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1) Excellent Service
We promise to reply with a price quote within 24 hours - sometimes even within a minute.
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2) Quick Delivery
For Normal orders, we will promise to deliver within 15 days. As a manufactory, we can ensure the delivery time according to the formal contract.
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3) Special Export Design
We pay much attention to the export packages. We have plastic clips on the beams for surface protection. To avoid the damage in the transportation, we will get the whole uprights wrapped with transparent plastic film.
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4) Warranty
The high standard with good quality in both Design and Manufacturing, allows us to provide a 10-Year Warranty for your regular use, which is a long warranty in our industry.
Q:
What is the delivery time?
This depends on the product. Typically standard products are delivered within 20 days. The delivery time of the special products is according to the time of setting up of the tooling.
Q:
What is the term of payment?
Our payment terms include: 1) T/T, 2) L/C, 3) Western Union.
Q:
May I know the status of my order?
Yes. We will send you information and photos at different production stages of your order. You will get the latest information in time.
Q:
Are samples available?
Yes, we can send some sections of sample for your reference by express.
Kimsuk Storage
